Return Policy

Last updated: 21 July 2026

This Return Policy applies to purchases and use of Xellbuy at xellbuy.com. The website is operated by JAXELL PRIVATE LIMITED. For policy support, contact hello@xellbuy.com or +91 92119-81023.

Return eligibility

Returns may be accepted for eligible beauty, skincare, haircare, makeup, fragrance and related personal-care products if the request is made within the applicable return window and the product is unused, undamaged, complete, and returned with original packaging, tags, accessories, manuals, invoices and freebies, where applicable.

Return window

Unless a product page states a different period, eligible products may be requested for return within 10 days of delivery. Certain products may have a shorter window or may be non-returnable because of hygiene, customisation, perishability, supplier terms, or final-sale status.

Condition requirements

• The product must be unused and in the same condition in which it was delivered.
• All tags, labels, packaging, warranty cards, accessories and invoice must be included.
• Products damaged by misuse, washing, alteration, installation error, wear and tear, or missing parts may be rejected.
• For damaged, defective or wrong items, please share clear photos/videos and report the issue as early as possible.

Return options

Depending on the product and issue, we may offer replacement, exchange, refund, store credit, troubleshooting support, or supplier/brand service-centre guidance. Product-specific return terms shown on the product page will prevail over this general policy.

Non-returnable items

• Personalised, customised or made-to-order products.
• Used, damaged, altered, washed or incomplete products.
• Products marked final sale, clearance, non-returnable, hygiene-sensitive or digital/instant delivery.
• Items returned without original packaging, accessories, invoice, tags or approval.

Pickup and inspection

A return pickup may be arranged where serviceable. Returned items are inspected after receipt. Approval, replacement or refund is subject to inspection and policy eligibility.

Contact

For return support, contact JAXELL PRIVATE LIMITED at hello@xellbuy.com or +91 92119-81023.