Refund Policy

Last updated: 21 July 2026

This Refund Policy applies to purchases and use of Xellbuy at xellbuy.com. The website is operated by JAXELL PRIVATE LIMITED. For policy support, contact hello@xellbuy.com or +91 92119-81023.

Refund eligibility

Refunds are issued only after an eligible cancellation, approved return, unavailable product, duplicate payment, failed transaction confirmation, or other approved case under our policies.

Refund method

Eligible refunds for prepaid orders are normally processed to the original payment method. If the original method is unavailable, we may request bank/UPI details or offer another legally permitted refund method. For Cash on Delivery orders, refunds are applicable only where payment was collected and a refund is approved.

Refund timeline

After approval, we usually initiate refunds within 4?5 working days. The time taken for the amount to reflect may vary based on the bank, payment gateway, card network, wallet or UPI provider.

Deductions and partial refunds

Partial refunds may apply if only part of an order is cancelled or returned, if promotional benefits/freebies are not returned, if the product is returned with missing items, or if deductions are permitted under the applicable product terms.

Shipping, COD and charges

Shipping charges, Cash on Delivery fees, convenience fees, gift-wrapping charges or other non-product charges may be non-refundable unless required by law or unless the refund is due to our error.

Refund rejection

• Return is outside the eligible window.
• Product is used, damaged, altered, incomplete, or not in original condition.
• Product is non-returnable, customised, final sale or hygiene-sensitive.
• Issue cannot be verified after inspection or required evidence is not provided.

Contact

For refund support, contact JAXELL PRIVATE LIMITED at hello@xellbuy.com or +91 92119-81023.