Cancellation Policy

Last updated: 21 July 2026

This Cancellation Policy applies to purchases and use of Xellbuy at xellbuy.com. The website is operated by JAXELL PRIVATE LIMITED. For policy support, contact hello@xellbuy.com or +91 92119-81023.

Order cancellation window

You may request cancellation within 3 days of placing the order, provided the order has not already been shipped, handed to the courier, customised, packed for dispatch, or otherwise made non-cancellable due to product-specific conditions.

How to cancel

To request cancellation, contact us through the website account/order section or email support with your order number, registered phone number and reason for cancellation.

Cancellation approval

Cancellation requests are reviewed based on order status, product availability, dispatch stage, supplier confirmation and applicable product terms. We may be unable to cancel an order once fulfilment has started.

Refund after cancellation

If a prepaid order is cancelled before shipment and cancellation is approved, the eligible refund will be processed to the original payment method within 4?5 working days after approval. Bank/payment gateway timelines may vary. For Cash on Delivery orders, no payment refund is required if payment has not been collected.

Exceptions

• Personalised, customised, made-to-order, hygiene-sensitive, clearance or final-sale items may not be cancellable after processing starts.
• Digital vouchers, coupons, services or instant-delivery items may not be cancellable once issued.
• Orders suspected of misuse, fraud, incorrect information or bulk resale may be cancelled by us.

Contact

For cancellation support, contact JAXELL PRIVATE LIMITED at hello@xellbuy.com or +91 92119-81023.